My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
I liked everything about the flight. The service was excellent!
Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
The leg space between me and the seat in front of me was excellent.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
Nothing, terrible travel experience due to weather and maintenance delays and was left stranded in Austin.
Experience was bad. 3.5 hour delay for a 2.5 hour trip. There was no r Transparency about the reason for the delay and it was done 30 mins at a time.
Everything was great except for the wifi was junk. Crew was super friendly and helpful
The flight was short. However, my bag was delayed and was put on another flight.
Left from gate 30 minutes before flight. Never been late to a flight ever. It says 15 minutes before explicitly on the ticket.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
Missed the flight because of them and up geting a rental car
Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
I arrived to the airport 2 hours before my American Airlines flight was scheduled to take off. I have TSA pre-check. The airport was crazy packed when I arrived. After momentarily standing in the pre-check line, the TSA agent said that I am not pre-check. Of course I said that I am because I entered my KTN number on all my traveling sites and programs. I had to get out of line and go back to the AA counter to discover that American Airlines did not add my KTN to my boarding pass. I had to call TSA to find out my number, then have AA enter it onto my boarding pass. The emblem would not load onto my boarding pass. By this time, I decided to use my Clear in order to get through TSA but the line was ridiculous long. By the time I made through TSA, I missed my 11:08am flight and was re-booked for the 5:30pm. This is after the AA employee told me I should have gotten to the airport early. AA use to be a dependable airline not I use them only if I have too.
They need to have enough immigration forms for every one. They should offer free water to everyone, unless some one needs bottled water
Delayed 6 hours! finally able to board, then had to wait 45 minutes for the plane to fill up. Mid flight when food service started, they had nothing to offer with the exception of chips and cookies. Worst flight ever!
The priority seat are great especially the first row! Crew was very cordial and helpful, airplane efficient, the departure and arrival was on time.
I had a flight before this one and I was able to get to the plane, the doors were open and they didn’t let me in. It was still 15 min before departure and the plane was there with the doors open and the hall as well and I went all the way there and they didn’t let me in. Then they tried selling me another flight 4 times more expensive than what the original cost and with a 7 hour layover in a different state when my flight was direct and cheaper. Very disappointed, specially with their 0 flexibility when it comes to travelers with multiple connections.
They not allowed to bord flight, arguing that was cancelled the flight reservation. No chance to find and explain answers, very bad treated by Airline staff… At the end we buying a flight ticket with Aeromexico. Is a low Price Flight Company (cheap), as it is cheap treatment for customers… seme with Kiwi .com app. With we did our reservation. with KAYAK.com never get this kind of treatment.
Buen servicio y muy puntual El problema ENORME es pagar por la página de Viva Aerobús lo cual es imposible aún con fondos suficientes en la tarjeta. Eso te obliga a acudir al callcenter de la aerolínea, en donde para que te atiendan transcurren 45 minutos, y ya que se tiene la suerte de comenzar la llamada, te toma otros 60 minutos terminar el proceso de pago de los tickets o de la maleta extra que deseas comprar.
It is ridiculous that electronic checkin for under age kids can be done and need to be done over the counter. Having said so, we were requested to do the single line for this as if we never did any checkin or made services for this to happen fast. Just ridiculous. Flight delayed as it is the regular business for this airline.
an absolute joke. couldn’t even board because they sold our tickets out from underneath us. we had tickets in hand with assigned seats and they still denied boarding at the gate. i’m sure you guys won’t follow up or do anything so merry christmas.
Flight was on time Flight attendants should be kind and empathetic
Viva continues to strive for the worst airline experience ever.
Overall good flight. The flight attendants were annoying and unfriendly. They would ask me to grab someone else’s trash can just waiting until the person woke up or after the flight is done. It’s not my job to pick up someone else’s trash. Especially when it’s not easily reachable.
The WiFi tv wasn’t working. The flight was over sold and moved several times. The gate assignment appeared on the screens right as we were supposed to board. Because of the flight being over sold we were almost stuck in Cancun for a couple of a days. The flight attendants were unfriendly and would wake you up to pick up other people’s trash.
The reason we chose Volaris to fly from LAX to Mazatlan, Mexico was because of the DATES and TIMES for the NON-STOP flights. When those flights got Totally Changed that was UNACCEPTABLE ! ! ! Also, when my husband Died unexpectedly, the Only statement that Customer Service kept repeating was "they would only offer Credit on a future flight". REALLY?! Volaris was only going to offer CREDIT on another flight to a DEAD PERSON ! ! !
Service of the person who gave us the boarding pass
Overall good but we had a minor scare when a wind shear caused the plane to re take off on the first landing attempt. The crew handled it well and we landed safely on the second attempt
It was unfortunate that I paid more than $120 one way to carry on my luggage to only have to have them checked baggage. We board the flight and there’s a lot of overhead space. They checked our bags in Group 2 but Group 3 was able to board with their luggage. I would not fly Volaris again. The flight attendance on the plane was very nice but the employees at the gate prior to boarding was very rude.
For the price, you pretty much can't beat this airlines. As far as comfort, you could do a lot better, but it'll cost you. Over all cheapest way to get from point A to point B.
To many extra fees, poor customer service and very uncomfortable flight. No leg room and seat wont recline.
I am disabled and was unable to get any assistance from Volaris. I had to wait in line at front desk for 45 minutes, I am by myself, and unable to stand. When I got to front desk check in, they had no assistance for me. I did however, have wheelchair assistance when I arrived in Mexico City. Thank God for that!
It was horrible, our flight back was overbooked and had to take a flight 12hours later in the day but to LAX. Volaris is horrible.
Houston Hobby Airport (HOU)United States
Mérida (MID)Mexico
Mérida - Houston Hobby Airport