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Flight was on time, boarding was efficient, and crew was pleasant. It would have been a nice feature to have the seatback tvs as this was a cross country flight, but entertainment is not a requirement.

Flight was cancelled just before we boarded. I had to stayed an extra night in SF and arrived one day late. Also I had to flight back JFK and not Newark since they didn't have flight to Newark until very late the following day. A real bad experience on this flight. It took me 2 days to get back home.

Plane was very cold, but other than that, it was a perfect flight

My baggage did not with me , which upset the item that were inside as gifts . Well over 24 hours .

We landed in San Diego from Fresno 10 min late and our gate was occupied. We waited OVER AN HOUR to get to the gate and didnt get any updates about what was happening until I asked. Then we were told it would be another 5 minutes....which turned into 25. My wife was waiting in cell phone lot over an hour and finally had to leave. It cost me $40 cab ride and a fight with my wife. THanks for nothing Alaska Air.

I was sitting in row 31 and felt bad smell coming from the toilets especially when boarding and exiting not much during the flight.

The flight was delayed by more than two hours. A notification ahead of time would be most helpful.

Great. They got us on an earlier flight. Really appreciated that

The terminal at Newark is a complete dump, utterly, profoundly sub-acceptable is every dimension: overcrowded, under-venitilated, lacking in seating, terrible and minimal food options, terrble sound quality from gate announcements, gate agents completely untrained in use of a microphone. And that is after going through the worst and slowest tsa checkpoint in the country. I will never fly to Newark again and will avoid Alaska if at all possible in future travel.

The flight was delayed for 2 hours and the last delay was not communicated and had to check manually.

very very tight seats unfriendly crew who do not seem to care about the comfort of their passengers and do not know how to smile poor ground staff support at LHR and PHX

Worst situation ever! I booked my tickets for this trip on Alaska Airlines. I guess AA is a partner and we flew nonstop from Eugene to PHX on an AA jet. I had to pay for luggage from PHX to EUG. And this was an Alaska Airlines reservation paid for with Alaska airlines credit card! Got to the PHX airport and was not able to check bags because of some weird issue with the AA software. My reservation had to be the-entered by the agent. I will never pick another American Airlines flight on the Alaska Airlines website. While on vacation, I tried to upgrade our seats for the trip home. The request just buffered and never went through. I tried four times and was charged four times on my credit card. The card was charged but the seats were never changed. What a wreck!

I like the boarding process, it was fast. The seat doesn’t have a TV for a long flight and food wasn’t served, just snacks.

Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.

American cancelled our flight home. Zero option for hotel, alternative transportation and took 3 hours to find our bags so we could take a 3 hour UBER ride home on our dime. Never flying AA again.

Re-checking our bags, the workers were not able to help us with boarding passes for the flight, told us to wait, then ignored us while they helped many other passengers. Until I got rude, they would have left us standing there, and even then they were very curt and dismissive in telling us where to get boarding passes printed. We made it to the gate just as they were starting to board passengers. It was just rude customer service.

While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.

Absolutely filthy flight and not equipped for a trans US

This flight was late and did not meet the connecting flight.

Turn on the heat. Flight was way too cold from Arizona to Chicago.