The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
All good. Didn’t get the seats I booked online. Luckily, copassanger cooperated! Mistake- I failed to verify connecting flight seats details at Mumbai. Staff at Mumbai airport to be blamed equally!
The staff was good. Very friendly and respectful. The airline not so much. They aren't very informative at all.
Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
The boarding was delayed several times. The take off was two hours late.
I didn't understand why I couldn't do a check-in at home
United delayed the flight to assist customers to make the connection. The Ohara customs area was overwhelm which created an issue for customers trying to make the Little Rock connection. The delayed allow several customers to make the final flight into Little Rock.
The trip was good except for the delay that caused a connection issue in Chicago.
Terrible. Missed our flight to Newark as well as our flight to London. Complete disaster
The flight was wondering, especially the special assistance from airplane to airplane!
They canceled our flight last minute and we had to get another flight with twice the cost
Captain waited 45 minutes for late passengers boarding from Washington DC to Munich which was nice for them but caused our luggage to miss boarding our connection on to Bucharest. We then did not receive our luggage for about 48 hours after landing which was very inconvenient for our travel.
The worst experience of my life and I have been flying for 33 years
We were very upset when we checked in for our flight to be charged 208,00 euro for luggage fees when the site clearly states we are authorized one checked bag each and one carry-on. We have never experienced anything like this with Lufthansa and are very disappointed. We should be reimbursed this erroneous charge. I can forward all receipts once I am able to scan the them.
Poor, we had 1 hour to grab our checked luggage, go through customs, recheck bags and run across terminals to make our United flight. Poorly planned connections.
Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
Wroclaw (WRO)Poland
New York John F Kennedy Airport (JFK)United States
New York John F Kennedy Airport - Wroclaw