$548 Find cheap flights from New York to OR Tambo Airport, Johannesburg

Overnight flight in the old style Business class, but still very good.

I was in business class, without the business class amenities. Large seat with lots of legroom, but no TV or bed. Food was okay, but I did enjoy the Turkish red wine.

Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!

Only chicken as a meat dish through out the flight

Nothing really was great as such. Seen other no name airlines perform better.

Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers

I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.

On line check in needs a lot of improvement. I tried and gave up.

Food not good, flight attendants not the best, not accommodating very ruff

the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.

Original plane sidelined. Had to wait an hour for replacement.

Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.

An hour and a half late is UNACCEPTABLE. The negative impact to our family is unconscionable. And for the price we were forced to pay...

Flight was delayed 2.5 hours - a big deal on an overnight when you plan to sleep.

I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.

flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing

Nice flight, nice crew but no cookie or napkin with my seltzer.

The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.

EWR terminal C United Club is great. Flight and everything else mediocre

737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.

Bathrooms were absolutely atrocious. Absolutely third world. Unusable. From non-flushing toilets to poor maintenance - missing toilet paper, dirty with mess, etc. Horrifying. Does Ethiopian Airways expect customers to clean the bathroom before use. For sure inconsiderate passengers don't do anything to clear/clean after use.

It might have nothing to do with the airline but the only problem was the long waiting for baggage claim at Entebbe

I was a good, but long trip. The airline did a good job. I would use them again.

Choice of Vegetarian Food in Economy class needs overhaul improvement

The gate was changed at the very last moment and no one informed us. The flight was one hour late and the screen broken, the remote control not working. One toilet was out of order . the other toilets were also not totally functioning, because the washbasin was plugged and the water couldn't flow away.

The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.

The flight was one hour late. The food is mediocre and the screen was broken

It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.

Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.

Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.

Seriously one of the most disappoint experiences I have ever had when flying. My flight got delayed FIVE hours. Nobody wanted to help at the airport (“this is Kenyan booking, we cannot do anything”). I got on the phone with someone from Kenyan for one hour until he finally moved my ticket to a Delta ticket. Then the painful journey restarted - the Delta crew in land kept saying there was no other flight and ai had to wait. An agent called Gerard Robert was being so sarcastic I felt humiliated. He would say things like “you say you understand what I am saying but you are not understanding what so am saying”. I asked him to please speak in a less sarcastic tone and he said “I am not going to speak with you anymore, go find someone else”. These were his words. Tired, after 14 hours in a plane, I just wanted to cry. I looked for another agent, who was an angel and rebooked me to another flights. Thanks to her, I made it to my meeting in Washington-DC. I am going to send a formal complaint to Delta about agent Gerard Robert. It is not fair to speak with customers in that cynical, sarcastic tone. If one works in customer service, it ia important to mind that tones can make people feel humiliated. And turning the back to a customer by saying “Go find someone else” can’t be part of his training.

I almost missed my flight because my previous flight (Mombasa- Nairobi, also Kenyan airways) landed in a different terminal. There was no signs whatsoever, no information shared. It felt messy. If the flights are purchased together, like mine, there has to be indications on how to board to the following one.

The cabin is due for a refresh - the seats are very thin and not very comfortable. The AVOD system also did not work on one of the seats and the touch screen were very glitchy. The overall cleanliness of the aircraft could be improved

Food was great. They never to add more current entertainment like movies and shows

Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!

Good flight. Paid for seats sat the frront section of the economy. Better than rear cabin.

I booked a round trip flight and boarded a Kenya Airways trip from New York (JFK) to Nairobi (JKIA). First flight from New York to Nairobi was uneventful with no issues. However, the return flight was beyond disappointing. To begin with I had paid an extra $60 each for premium seats (me and my wife) in economy aisle 15 (B & A). However, upon settling down in the middle seat, I noticed that the controller had been ripped off meaning I would not have access to some of the seat functionalities like the individual lighting etc. I proceeded to alert a flight attendant that the controller was missing and she politely responded to me by telling me if I need anything, to use my wife’s seat controller (on the window seat) to call for assistance and I would be assisted accordingly. I was surprised by the response that she gave as it felt like my comfort and request for a service that I paid for was undermined, but nonetheless I opted to play it nice and kept my calm. After this I engaged in a conversation with a passenger (Caucasian / White male) who sat next to me on the aisle seat. In the process of having this conversation I asked him if he had paid for his seat. He went ahead to politely tell me that he had been moved from a seat in the back by one of the flight attendants and had not paid any extra fees. During this conversation, he noticed that the charging docks were not working and he needed to charge his iPad to watch his Netflix show (it was on pause). Alarmed by this, he went ahead and flagged one of the flight attendants who without wasting any time acted astonished and as fast as lightning was able to find him a better seat a few rows in front. Please note, all the charging plugs were not working for the three seats. In summary, below are the reasons for the low rating: 1. Charging for a broken seat: Kenya Airways should not charge for a defective seat. If a seat is defective and is paid for, the airlines should work out a way to either refund the customer or move the customer to a better seat – regardless of skin color. 2. Below Par Customer Service: Do not debilitate a customer’s request especially when a paid for service is not delivered – regardless of skin color. Assuming that I am comfortable with having to either keep alerting the flight attendant or relying on my wife’s seat to perform some of the functionality I may need is ridiculous. 3. Biasness / Inequality / Prejudiced Behavior: The Caucasian/ White male was treated with more favor. Not only was he moved around to make sure he was comfortable (free of charge) but all his complaints were resolved immediately without any hesitance. On the contrary, I being a black man of African descent who had paid an additional premium for his seat, I was completely ignored and told to settle for what I got.

It has been 1 week since arriving at my destination and I still have not recieved my kite surfing bags. Office will not communicate properly on location or when my bags will arrive. No advice on what to do on luggage that has not arrived in over a week. Simply not happy with Kenya airways at the moment.

Excellent. They canceled our flight & put us up for the night. Then upgraded us. We are impressed

On a long flight us customers need more rehydration by the crew. Some of us have water bottles but no crew is coming around to offer water. I’m not saying issue us all with plastic water bottles.

Economy class has no legroom so if you have the money worth to upgrade! Food was absolutely horrible! The crew was super nice!!!!!

The flight was provided by Aer Lingus and our seats were in a poor condition (15A & 15C). They looked like they needed repairing/replacing and were uncomfortable for such a long flight. Also the arm rests on Aer Lingus planes do not lift more than around 45 degrees, instead of the usual 90 degrees upright, meaning you cannot maximum the space between you & your travel companion so as to be more comfortable for such a long flight.

Flights were actually with Aer Lingus outward and American Airlines & Aer Lingus on the return journey. Outward flight with Aer Lingus was good but the return flight with them was not so good as our seats were in a poor condition (15A & 15C) and looked like they needed replacing! The American Airlines flight from Miami to JFK New York was good and the seats were very comfortable and spacious (32D & 32E)

Awful. Delay, lost vacation time and travel time now more than 24h

Awful. Flight delayed and we missed our long flight to Rome. It has been a nightmare and we have still not arrived. It was NOT a weather delay, just poor planning by AA

Boarding was as fast and efficient as possible. The flight crew were amazing and extremely friendly. We enjoyed our flight.

Very bed boarding, there was overbooked and make a lot of problems and noises

There was a problem in the luggage because there were not porters

On my way from Chicago to London, I was seated next to a quite heavy passenger. I could barely move. BA should have ensured that overweight customers are placed in comfortable seats and not to penalize also other passengers because BA is not willing to accommodate these passengers and their needs. No respect at all.

The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.