From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.
I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
The ticket price was reasonable, food was okay, not the best. I would use the service again.
Actually the flight was on time. New plane, food was okay but not great.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.
Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.
Due to mechanical problems it was delayed causing problems the actual flight. Was fune
First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.
Crew is ok. They offered food n drinks. Had difficulty connecting to wifi on board.
Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.
Check in was slow because of passenger ahead in Reserve line. Seats were somewhat uncomfortable.
First time with Porter. Amazing experience overall, will be my airline of choice in North America whenever possible. Liked the quality of food and how it was served but one suggestion- a hot meal on the longer flights, perhaps?
Delayed by 2.5 hours. This happened previously on my flight from YOW to YVR on Dec. 26.2023. This is a terrible airline. The reason was there was lack of ground crew. This is a known event. AVOID PORTER AIRLINES IF YOU CAN. There is a reason half the plane was empty.
Flight delayed 6 hr. Looking for compensation and will claim for it.allow US people to fix to avoid huge delay having a canadian tech to fix it.
The airline arrival at the downtown airport is a big plus.. Food and beverage was excellent. Their non weather related cancellation is horrible. Overall I gave the airline 7 over 10 Tips for people flying porter from Boston. The airline doesn’t have inflight entertainment No TV No WIFI. Bring your entertainment with you.
The airline arrival at the downtown airport is a big plus.. Food and beverage was excellent. Their non weather related cancellation is horrible. Overall I gave the airline 7 over 10
My window shade didn’t work. So I missed coming into my city. ☹️
Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
I liked everything about the flight. The service was excellent!
Everything was fine once we actually got on our flight. It was more then annoying they canceled (delayed) our flight. We lost out on a day of our trip along with money on our stay. Plus we had to book another hotel. So expensive.
This flight was canceled and delayed several times without explanation. The plane was freezing cold and no wifi for messaging. Getting off the plane was terribly unorganized and felt like it took forever….
We were redirected to a near by city due to weather and had to stay in the aircraft before flying to the original destination's airport. The whole delay added 3+ hours and were were not offered any snacks or water.
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
The flight was 90 minutes long and the stewardesses were extremely slow. I was in row 16 and they did not serve us drinks until we were descending for landing in a 90 minute flight. Unacceptably slow and at least 10 rows (20 to 31) did not receive any drinks or snacks for the entire duration of the flight because of the slowness of the stewardesses. There is no rationale to delay beverage service to brew coffee for a flight at six p m.
Flight was delayed three hours waiting for the flight crew, even though the plane was at the gate for the scheduled departure
The flight was very turbulent. The who 3 hours we mostly needed seat belts. Plane is older and does not have tv screens so no entertainment.
My flight was from Charleston, SC to Halifax, NS with one layover and the same on the return. My flight to Halifax was good! The employees at check-in were helpful and friendly. No issues there. My each leg of my flight to Halifax was pleasant. The air crews were excellent, professional and courteous. Arrival in Toronto was uneventful, and the gate agents were friendly and helpful. The same for my flight to Halifax. My return trip was not so pleasant. The flight from Halifax to Toronto was great, with everything I mentioned above: friendly check-in staff and gate agents and quick boarding. It is when I got to Toronto that things went off the rails. In short my flight to Charleston was cancelled about an hour before boarding due to weather in Charleston. I received a text stating I would be rebooked within the 1/2 hour, and I was... on a flight at 6:40 pm the next day, more than 24 hours out! I absolutely could not stay in Toronto that long as I had to be back in Savannah for work. I went to the Air Canada service desk and here is where it really came off the rails for me. Please understand that up to this point every Air Canada employee I had interaction with was wonderful. However my experience with your service desk left much to be desired. As I stood in line with about 30 other people one of the agents announced that for those of us whose flight was cancelled that we had been rebooked, and to please follow her so we could be "escorted out". I turned to someone in line and asked what that meant, "escorted out"? They had no idea. As someone who has limited international travel experience I had no idea what to expect. One of the passengers asked her about accommodations, and was told basically that the cancellation was due to weather and therefore not Air Canada's problem (paraphrasing, but that was the message). She then proceeded to herd a group of passengers to be "escorted out". No other explanation. I waited in line to talk with one of the agents, and happened to get the same agent who had just taken the group out. I told her I could not wait for another flight 24 hours away and asked if they could try and book me on an earlier flight. She handed me a card and said there was nothing they could do and to call the 800 number to try and get another booking. She was extremely short with me and acted as if it was a bother to answer my questions. She said that I needed to be "escorted out". I asked her what does that mean? She explained that the international side of the airport closed at 10:00 pm and that we could not stay in the terminal overnight. I then asked her where I was going to be escorted to, to which she answered "the curb". The curb... outside of the airport? Yes, the curb. That was all she said. I left the desk to call the 800 number to rebook my flight. The gentleman I spoke with on the phone was pleasant and very helpful, and was able to get me a flight out at 7:55 am the next morning with a connection in Chicago. Absolutely wonderful experience there. I then proceeded to walk through the terminal to find my way out so that I could get a hotel for the night (another $225 I was not expecting to spend). I didn't realize that I could not exit the terminal without being "escorted out". I, and several other passengers, found our way at the far end of the terminal which was, apparently, closed to all except domestic Canadian travel. We were not aware of this. We were approached by a young lady with Air Canada and told that we had to turn around and we were not permitted in that section of the airport. She was abrupt and quite rude about it. Not a pleasant person. I made my way back to the service desk so that they could escort me out. About an hour after getting my flight taken care of I received another text that my morning flight had been delayed by 45 minutes. Not a huge deal as I was able to make my connection in Chicago, but it did put me on edge expecting another cancellation. My flight from Toronto to Chicago and then to Charleston was with United Airlines. The flight to Chicago was pleasant. I was fortunate enough to have a seat to myself. The flight from Chicago to Charleston was on a smaller plane, two seats each side, and the individual next to me was not a small individual. I had to press myself against the wall of the plane as I had zero space. Other than that the flight was fine and, again, the crew professional and courteous. I hate to complain because I know that airline employees, both on the ground and in the air, deal with some crazy things and many unpleasant passengers. I get it. I am in hospitality and I absolutely understand, and am appreciative of your associates and the jobs they have. It's not easy and, I imagine, quite stressful at times. Every Air Canada associate I interacted with was wonderful and do your airline credit, aside from those that I just mentioned above. It's not hard to answer a question, even if you're having a hard day. I also understand that things happen that are beyond the control of the airline. Weather, mechanical issues, passengers acting up... I totally understand. When it is all said and done Air Canada got me home safely, for which I am most grateful, and I am grateful for all of your associates who were professional and courteous during my journey.
Rouge needs to offer seats with better pitch in economy. Many sick people on a full flight.
Limited snack options cause the snack vendor was on strike
I didn’t like the fact that all the customs officers went to lunch so I was in line for 90 minutes due to where the staff directed me. We were told three very different reasons for why the plane was delayed. It was a crowded plane with difficult storage situations for the Carry On bags. The Air Canada airline staff were all very good and professional. I was so disappointed in my cheese and fruit box as the cheese had molded and the fruit wasn’t fresh so I couldn’t eat the majority of the food. This was the last meal I could find as the restaurants had closed when I got in to my destination. I think you could work on improving the food quality.
-kayak did not give me advanced notice to my e-mail for my flight and I had major trouble finding the code to access Air Canada’s site because you did not provide it to me and incompetent Air Canada did not have any access based on my name alone. WTF -The flight was delayed twice. -They moved the boarding area -They said I would give free checked baggage because the plane was full and they charged me over $30 -They didn’t get my luggage on to the plane and left without it and I’m heading to a cruise ship. -I have lost one FULL day of my limited holiday and had to cancel scheduled events because my luggage did not get on the plane (even though the plane was delayed). -The “wheresmyluggage.com site is a total incompetent disaster that caused additional stress. -I will be sharing this experience
The crowding at the gate to get on is ridiculous.
Can’t comment on food, I didn’t have any but I don’t ever plan on it so I guess that says something on its own. Seats & arm rests are uncomfortable, have to use own devices for entertainment and there was no where to charge. Air travel has become barbaric, if I didn’t need to do it for work I’d stay home.
Ease of boarding, take off and landing. Unable to watch movies
I paid extra for a window seat and when I got to my seat I had a wall where the window was supposed to be, this ruined my experience with AC! Also, there were no complimentary snacks, I will probably not book another flight with this air Canada again.
Halifax (YHZ)Canada
Fort Lauderdale (FLL)United States