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Seat back monitors and outlets were dead and not working.

The crew, food, and entertainment were all good. But my screen had some sort of bug where if I turned it off, it would turn back on after 2-5 minutes. At full brightness. It made it very hard to get any shut-eye on the overnight flight. Also, the older Boeing plane, while nicely cared for (and no doors fell off 😅👏) doesn't have the nice air quality of newer planes. So I felt a bit greasy by the time we landed in Sweden.

Service was good for such a short flight. Small plane but smooth flight.

The flight was delayed but we got to our final destination.

Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.

Really impressive staff at airport and on plane, especially given how busy it was

The upgrade was a pleasant surprise and I was sooooo tired of traveling these days. 10/10 just for that

Crew was great. However the seat I had would not recline and stay put. It would spring back to upright. Hopefully they can check the seats and maintain them. Otherwise the plane is clean and the crew is very friendly.

Lost luggage! No representative of the airline present at the airport. Air France contracted the service out to a 3rd party service. The service has no ability to track the missing bag or provide a time frame on its arrival.

Pricing of seats is difficult - price transparency has disappeared. First class, business class. Comfort plus, economy, basic…. Especially the pricing of seat reservation. Used to be but early get a better price; now it seems prices are falling as we get closer to departure. Miles ticket value has gone away. Give me a break. Everybody is playing the game of upselling and delivering lower service. When demand drops, so will the game of price gouging, but we’ll see.

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.

The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.

It was nice to be on a legacy airline, people try at least.

I travel frequently. The flight was late again... KLM should really try and be on time

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.

I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.

We had issues with upgrading our seats. The flight itself was fine.

Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!

So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.

Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.

Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.

Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.

We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.

We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.

Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket

All good- I love BA and the professionalism of the crew and pilots.

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.

I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.

Had a nice flight to London on BA will fly with them again in the future

Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.

I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.

Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.

Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.

Very friendly and efficient staff. Would definitely fly Saudia again.

Entertainment on all 4 business class seats were terrible audio and could barley hear. The 11 hour layover in Riyadh was a nightmare and no one told us that nightmare matter what we do or what we were willing to pay there were no places to rest or sleep and nine of the lounges allow you to enter them no matter what unless you are 4 hours or less from flight time. With a 78 yearold mother with me this is ridiculous. The employees of the airline in Riyadh and of the lounge treated us like servants or lower class people. Never again

It’s like two different companies managing fligh from DC and totally horrible company between Jeddah and Cairo

Route from DC was ok nothing special or bad From Jeddah to cairo horrible First flight got delayed by 3 hours no explanation so what ever Arrived in cairo to find lock on my bag Saudia crew in cairo didn’t know who did could not open had to break my bag zipper to open my luggage

Good variety could have been better; crew not as friendly

Since it leaves at 2:00am you sleep through most of it.

The best way to fly is saudia airlines flight Every thing is better (Number one 🫶) Thank you

my screen did not work properly. I couldn't watch any movies nor the flight information. I can see the flight info on the remote only. the toilet is very small and tight actually it is the smallest toilet I've ever seen in a business class. ( I'm not a big body person) in Jeda airport the first bus broke down so we transferred to a second bus and it took a long time to move. the seat spacing was good in 2 by 2 configuration. the food and the service was OK for a short flight.

My baggage was not with the same flight I travelled

The menu options in business class were few and the crew kept running out of the desired options! So what seemed like 4 options for meals turned out to be just one option! The entertainment system had very few movie selections for Hollywood and Bollywood movies. The audio in the headphones was poor as it was difficult to follow the dialogues; my fellow travelers had similar complaints.