3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.
3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.
Among the poorest flights I’ve had with Delta in a while. Entertainment system failed completely on a 7.5 hr flight. Crew seemed distracted and not the normal friendly crew. Flight overbooked it seemed… very crowded.
If I can, I always fly Delta. I’ve found their service to always be reliable and pleasant.
You could have not cancelled the flight (AA, which I will be flying from now on) left for BOS despite the fictitious weather issues (that no one in my Boston family could see). You could have rebooked my direct flight to another direct flight instead of sending me though JFK, the worst US airport after O’Hara You could have rebooked me on a Main Cabin seat (like the one I paid for in my original ticket instead of putting me a the last row on JFK->BOS leg, pocketing the difference in ticket price But I do not really care whether you will ever do that in a future because in a future neither I nor anyone from my company (unless they pay out of pocket) nor an of my clients and partners (if they heed my advice) will ever be caught dead on any of Delta flights
Really bad baggage handling. Had my Rimowa bag badly damaged at the latches.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
Friendly flight attendants. Comfort plus seats were very comfortable and had lots of leg room. 10A and 10 B.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
The layover should have been one where I could have actually reached my connecting flight in time if all flights were in time.
I arrived 59 minutes before the flight in Tampa due to Massive traffic jam and the flight was closed and I was told that I’d simply have to “book a new ticket on line myself and the gate agents couldn’t help me”. Even though the flight was delayed over 30 minutes, (leaving one hour and 29 minutes before departure, they refused to assist in any way explaining that it’s automatic and there can be no exceptions. Horrible experience due to poor management at gate. I fly this option 2-3 times a year and have a good experience with the cabin crew etc. But, Tampa agents are not trained or allowed customer service. I once was a gate agent for USAir, I know times have changed, but forcing me to purchase a new ticket and complete indifference and inconvenience. No thanks
Crew members were good. Seats were packed and too tight .
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
We had issues with upgrading our seats. The flight itself was fine.
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.
No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.
Not worth the premium paid for the first class ticket
We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
Fine. Though no food or entertainment so the survey needs to be updated with those options.
This was a flight operated by Lufthansa. See me prior comments, which were meant for this experience. The CSA, Ashley, should be reprimanded if not fired for incompetence, being rude, and very, very slow. She was whispering to other CSAs, blaming my flight change on others, unable to give me a seat assignment, telling me could not help without offering any advice (I travel 200,000 miles a year and am a consultant to the airlines, so I know how this gets done PRETTY DAMN WELL). Then, she gave me literally the worst seat on the airline (yes, there were other seats open) - the one right next to the bathroom that was so bad the other PAX next to me left to move to another seat. My seat kept getting rammed (3x) by the crew with their carts (no turbulence to speak of), other passengers grabbing the seat to get in or out of the bathroom, and listening to the bathroom flush all night.
Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the locked room where it was being kept.
Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now
I just wrote a text which was supposed to be for the flight from Denver to spokane not Frankfurt to Denver.
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Too many fees (but that seems to apply to all airlines nowadays)
My flight got canceled. Then AC rebooked me to a next day flight. No compensation no apology. It almost messed up my entire trip and schedule. However, all the unexpepected seems routine and ordinary to AC, so customers need to get used to.
The food was horrible the flying attendance hardly made any checks and the seats were very tied ..
I love air Canada. The staff is so helpful and friendly and attentive. I paid for extra room but chose a ser near a person who took up a lot of space which gave me less space than regular economy, I was sad I did that!
I appreciated the flight was on schedule but the crew told us that the flight would be delayed because of an air craft queue to take off. Instead of us arriving at 11.55pm, we were in Toronto at something past 2am which was a massive disadvantage on my part.
For such a long flight they should offer tea or coffee in between two meals.
No seat assignment . Last on board . Though I would not receive any boarding pass
last minute was rebooked. This rebooking made me miss my connection, added a stop in my itinerary without my approval, and had me arriving 10 hours later to my destination...for a delay that was 2 hours. To boot, my final flight from London to Athens booked me in a middle seat, where I originally booked all aisle seats. This was incredibly uncomfortable for a 24 hour journey and made me incredibly upset.
Did not appreciate “hidden fees” to check a bag for international flight and purchase a seat to be next to my spouse. Won’t choose this airline again.
The flight left over 2 hours late and caused me to miss my connecting flight. Consequently, I missed my cruise ship out of Barcelona. The cost associated with this miss was as follows: Airfare to Sicily Italy to get on the ship TWO days late - $232.30 Taxi from Airport to hotel $35 Dinner at hotel $38 Hotel in Barcelona - $208 Taxi from Sicily to hotel $70 Hotel in Sicily - $148 Prorated time missed on cruise $ 1,143
No meal. Flight crew was wonderful, happily finding me storage for my guitar. THANK YOU!!!
They canceled our flight last minute and we had to get another flight with twice the cost
Dinner was excellent - beef stew, the eggs for breakfast were only ok. It was soooo nice that there were so many options for movies and games.
Captain waited 45 minutes for late passengers boarding from Washington DC to Munich which was nice for them but caused our luggage to miss boarding our connection on to Bucharest. We then did not receive our luggage for about 48 hours after landing which was very inconvenient for our travel.
Poor, we had 1 hour to grab our checked luggage, go through customs, recheck bags and run across terminals to make our United flight. Poorly planned connections.
Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
Will try to not fly with them again. Delays because of weather but got redirected to an airport where I could not make connection.
Staff didn’t care in business class. Closed the door on my mom while she was on the jetbridge and flight attendant told me she would make it from the connecting flight. They lied. My luggage was damaged on arrival. No success in filing damage claim.
Boston Logan is a crummy airport - signage is terrible or lacking in areas. Boarding seemed to be a free for all and with all the different airlines speaking, you couldn't tell who was supposed to be where and when. Plain and simple, airlines should board from the back of the plane to the front. Also someone was sitting in my seat. By the time that was figured out, I had to place my overhead behind me which made de-planing more difficult. Logan is not Lufthansa's fault so that is not on them, Boarding is on them! Still, overall it was a Good Experience flying with Lufthansa. This is not my first flight with them...
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
Overall, the flight was comfortable without any serious issues. Transit through Frankfurt airport was a little confusing, but not too difficult if you follow the signs