8.0
I reserved one type of car and somehow in my reservation it was changed to a compact car. It was actually fine but I had purchased separate trip insurance for the kind of car I requested. That made me unsure of whether the insurance would cover the other car type. Fortunately I didn’t need to find out! The man who checked my car in was very funny and nice. Wish I had gotten his name - he found my phone which I left in the car and tracked me down!!!Reviewed Jun 10 2024
review from 10.0
The inside of the windshield was really dirty. Surprising.Reviewed May 28 2024
review from 2.0
They did not have the class of car I rented because they were low on inventory so they charged me $100 more because I had to upgrade.Reviewed May 27 2024
review from 2.0
Improper maintenance and safety checks on my rental car ruined my trip and required me to make more expensive travel arrangements. I picked up the car about noon the day before a 700 mile one way drive. The car looked generally OK, but there was damage and evidence of windshield replacement which looked poorly done--lots of adhesive sealant residue on the windshield and even the driver's dashboard area. It wasn't raining so I didn't test the wipers or washer fluid, which was my mistake. The day of departure was rainy and I left when it was still dark. I turned the wipers on and they immediately made it almost impossible to see through the windshield, especially on the driver's side. I don't know if the wipers were old, or if the windshield had adhesive on it, or both, but the windshield went almost opaque-white, and it was especially bad when passing under street lights. I stopped at first opportunity and thoroughly cleaned the windshield and wipers, and that made enough of a difference to proceed with the trip once it got a bit brighter outside. Unfortunately, about 2 hours into the trip, on the highway, another problem manifested--the washer fluid motor didn't work. I couldn't tell if it worked earlier, when I tried using it in the rain. Semi trucks were passing and creating clouds of mist and road grime which obscured the windshield, and without washer fluid, the wipers just made things worse. Ultimately, I returned the car having lost many hours of travel time, so I had to purchase last minute airfare and buy luggage. Hertz did give me a voucher for the cost of the rental.Reviewed Dec 30 2021
review from 2.0
Spent multiple hours at the location. I was the only person waiting to pickup my car. I had two small children in 30degree weather. First the front desk didn’t even know what level car she was looking for and literally ran around outside for 30min trying to see which cars had a third row. Then provided me a decent car, that was satisfactorily clean. Had me walk out to a locker and grab car seats. The kids car seats were absolutely disgusting and damp because they are stored outside not in climate control. I pack all our luggage (5 bags and children items) and install the car seats in freezing weather (we are from Florida). We finally make it to the exit gate ready to go (we have family dinner plans). The exit gate teller explains that the vehicle provided was incorrect and belonged to another location? Then forced us to reverse back out of the exit (now other cars waiting to leave) and return to the desk. Upon return we are offered an upgrade, silly me for thinking it would be because of our inconvenience. The teller then attempted to have me sign for almost double the cost. I immediately refused and expressed my frustration. The teller then hastily grabbed another car (I was shocked she knew exactly what to grab this time) and parked it behind our existing vehicle, shouted the keys are in it, and went back inside without a single apology. I moved over all the luggage and dirty car seats to a now dirty vehicle she likely grabbed from the return line. Exterior and interior were clearly just returned. We are now significantly late for our dinner plans and my children are freezing and upset, We leave this location now after spending most of our afternoon here that should have taken 30min at most. Corporate tells us that only the individual location can help us with pricing since the car seats should be burned and trashed and the situation we dealt with. Surprise surprise the location has no direct number and just redirects back to the call center. We are now back in Florida and will NEVER rent from Hertz at the CLE airport ever again.Reviewed Dec 15 2021
review from 10.0
Signage for drop off very much needed. Twisty roads and unmarked turn off’s we’re confusing and we had to double back twice to find the right gate.Reviewed Nov 3 2021
review from 10.0
Pros:All staff helpful and friendly. Very eager to help us on getting to Sheraton hotel at airport.Cons:Really can't think of anything!Reviewed May 23 2021
review from 2.0
Pros:Easy drop offCons:Hertz supplied lower tier car than what was reserved and did not offer to adjust rate. They applied an undisclosed charge to a prepaid rental and did not provide a receipt on request. No response yet.Reviewed May 12 2021
review from 10.0
Pros:Everything!Cons:NoReviewed May 10 2021
review from 2.0
Pros:The pickup staff said Kayak communicated small SUV, but I payed for a full sized with Kayak.Cons:Communicate what customer payed for. I was charged a Full sized SUV, but forced to take a mid-sized SUV. It seems like either false advertisement or incompetence to me.Reviewed May 5 2021
review from 6.0
Cons:30 minute wait for bus to rental hub. Then waited another 20 minutes to pick up car at the counter. Drop off location needs new signage to indicate where to drop off car in Hertz's lot. No attendant present at my time of arrival.Reviewed Apr 12 2021
review from 2.0
Pros:They did not have the car we reserved and their customer service was awful.Cons:EverythingReviewed Jan 4 2021
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